FAQ

1️⃣ What does “ex-branded” mean?

Ex-branded items are high-quality products that were originally made for well-known brands or retailers. These items may have had their labels removed or altered before resale, but they are the same great quality — offered at a fraction of the original price.

2️⃣ Are your products authentic?

Yes. All of our branded and ex-branded clothing, shoes, and accessories are 100% genuine. We work with reputable suppliers to bring you authentic, high-quality pieces.

3️⃣ Do you charge for delivery?

No. Delivery is free on all UK orders. We want to make shopping with us as easy and cost-effective as possible.

4️⃣ How long will delivery take?

Most orders are processed within 1-2 working days. Standard delivery typically takes 3-5 working days after dispatch. You will receive confirmation once your order is on its way.

5️⃣ What if something doesn’t fit or I change my mind?

We want you to be happy with your purchase. Please contact us within 14 days of receiving your order to arrange a return or exchange, subject to our returns policy.

6️⃣ Can I contact you with questions about an item?

Absolutely! Our friendly team is here to help. Please contact us at through our Contact us page , and we’ll get back to you as soon as possible.

7️⃣ Do you ship outside the UK?

Currently, we only offer shipping within the UK. We hope to expand our delivery options soon — stay tuned!